Terms of service
MY WATER SCORE TERMS OF SERVICE
Welcome to www.mywaterscore.com.au (“Site”). Please read these My Water Score Terms of Service (“Terms”) carefully because they form a legally binding agreement between you and My Water Score Pty Ltd (“My Water Score,” “we,” “us,” or “our”).
These Terms govern your access to and use of the Site and your purchase and use of our water testing products and services (collectively, “Products” or “Services”).
By accessing the Site or purchasing our Products or Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Site or purchase our Products.
You confirm that you are at least the age of majority in your state or territory of residence.
For enquiries, contact support@mywaterscore.com.au
1. YOUR USE OF THE SITE
We own and operate the Site and all content on it (“Site Content”), including text, graphics, images, branding, reports, and software.
We grant you a limited, revocable, non-exclusive licence to access and use the Site for personal or internal business use only.
You must not:
Copy, reproduce, distribute, or exploit Site Content without written permission
Use the Site for unlawful or fraudulent purposes
Attempt to interfere with the Site’s operation
All intellectual property rights remain our property or our licensors.
The Site Content is provided for general information only and must not be relied upon as professional, legal, or health advice.
2. PURCHASES AND SERVICES
Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell Products and Services.
By purchasing from us, you agree that:
You are purchasing a coordinated water testing and reporting service provided by My Water Score
Laboratory testing services are provided only under My Water Score’s coordination and authorisation
You will provide accurate and complete information
We reserve the right to:
Refuse or cancel orders
Limit quantities
Change pricing or product descriptions
Restrict sales at our discretion
You authorise us to charge your selected payment method.
2A. NATURE OF THE WATER TESTING SERVICE
Purchase of a water testing product includes:
Supply of a physical sampling kit, and
A time-limited entitlement to coordinated laboratory testing and reporting services managed and authorised by My Water Score.
The laboratory does not provide services directly to you when you purchase through My Water Score.
Your contract is exclusively with My Water Score.
Laboratory testing occurs only when authorised by My Water Score in accordance with these Terms.
2B. SERVICE ACTIVATION REQUIREMENT
The laboratory testing component of your purchase is not activated until you complete the required activation and submission process in accordance with our instructions.
Activation requires you to:
Submit your sample using the provided kit and instructions, and
Complete any required activation, booking, or submission steps, and
Comply with our process requirements.
Failure to follow our process may prevent testing.
2C. SERVICE VALIDITY PERIOD (90 DAYS)
Your water testing service must be activated and your sample submitted within 90 days from the original purchase date (“Service Validity Period”).
This is a strict time limit.
This period ensures:
Sample integrity
Laboratory scheduling
Service availability
Quality control
2D. EXPIRY AND VOID SERVICES
If you do not activate and submit your sample within the Service Validity Period:
Your laboratory testing entitlement will automatically expire
The laboratory testing component of your order will become void
We will have no obligation to provide testing or reporting
The service will be deemed forfeited due to non-activation
The sampling kit constitutes partial fulfilment of the order and does not extend validity.
2E. LATE OR INVALID SAMPLE SUBMISSIONS
Samples submitted after the Service Validity Period:
Will not be authorised for testing
May not be processed by the laboratory
Will require purchase of a new testing service
We are not responsible for expired or invalid submissions.
2F. UNAUTHORISED LABORATORY SUBMISSIONS
Our laboratory partners perform testing only when authorised by My Water Score.
You must not:
Submit samples directly to a laboratory outside our authorised process
Create your own order with a laboratory using our kit, identifiers, or materials
Attempt to obtain testing services outside our coordination
If you bypass our authorised process:
Your service may be deemed void
No refund will be provided
We are not responsible for any laboratory services, reports, delays, errors, or outcomes
Any relationship will be solely between you and the laboratory
We have no obligation to present or support unauthorised test results
2G. REACTIVATION (DISCRETIONARY)
We may allow reactivation of an expired service within 12 months of purchase, at our sole discretion.
Reactivation may require payment of a reactivation fee.
Reactivation is not guaranteed.
After 12 months, reactivation is not available.
2H. CUSTOMER RESPONSIBILITIES
You are responsible for:
Activating your service within the required timeframe
Following submission instructions correctly
Providing accurate information
Submitting valid samples
We are not responsible for delays caused by your failure to follow instructions.
2I. SAMPLE BOTTLE HANDLING AND SAFETY
Water sampling kits supplied by My Water Score may include laboratory-prepared sample bottles that contain trace preservatives required to maintain sample integrity for laboratory analysis.
By purchasing and using our Products, you acknowledge and agree that:
Sample bottles are laboratory containers intended solely for the collection of water samples for testing purposes.
Sample bottles and any contents are not for drinking or consumption.
Bottles must be kept sealed until the time of sample collection.
Bottles must be kept out of reach of children and pets.
You must not remove, empty, or handle any liquid preservatives that may be present in the bottles.
Bottles must be used only in accordance with the instructions provided with the sampling kit and on our Site.
Some bottles may contain small quantities of laboratory preservatives necessary for accurate testing. These preservatives must not be touched, ingested, or otherwise interfered with.
You agree to handle all sampling materials with reasonable care and to follow all instructions supplied with the kit.
Sample collection is performed by the customer at their own risk and responsibility.
My Water Score is not responsible for injury, loss, or damage resulting from misuse, mishandling, improper storage, or use of the sampling kit contrary to the instructions provided.
If any bottle is opened prior to sampling, damaged, leaking, or its contents spilled, the bottle must not be used for sampling and the sample may become invalid.
Replacement kits may be required and additional charges may apply.
3. REFUNDS
Refunds are not available for:
Expired services
Failure to activate within the Service Validity Period
Improper sample submission
Failure to follow instructions
Change of mind after kit dispatch
Refunds are provided only where required under Australian Consumer Law.
4. LABORATORY SERVICES AND THIRD PARTIES
We coordinate testing through independent third-party laboratories.
We do not control laboratory operations.
We are not liable for:
Laboratory delays
Laboratory errors
Laboratory operational issues beyond our control
Laboratories are independent contractors.
5. REPORTING AND RESULTS
Water test reports are provided for informational purposes only.
Results do not constitute medical, health, or legal advice.
You are responsible for any decisions made based on test results.
We do not guarantee:
Specific outcomes
Regulatory compliance
Fitness for any particular purpose
6. TRADEMARKS
All trademarks, logos, and branding are owned by My Water Score.
You may not use them without written permission.
7. FEEDBACK
Any feedback you provide may be used by us without restriction or compensation.
8. PRIVACY
Your use of the Site is governed by our Privacy Policy.
9. WARRANTY DISCLAIMER
To the maximum extent permitted by Australian law, our Site and Services are provided “as is” without warranties of any kind.
We do not guarantee uninterrupted or error-free service.
10. LIMITATION OF LIABILITY
To the maximum extent permitted by law, our liability is limited to:
The amount you paid for the Product or Service.
We are not liable for:
Indirect damages
Consequential damages
Loss of business
Loss of opportunity
To the maximum extent permitted by law, My Water Score is not liable for injury, loss, or damage arising from misuse of sampling bottles or failure to follow the handling and safety instructions provided with the kit.
Nothing excludes your rights under Australian Consumer Law.
11. INDEMNITY
You agree to indemnify My Water Score against any claims arising from:
Your misuse of the service
Your failure to follow instructions
Your breach of these Terms
12. TERMINATION
We may refuse service or terminate access at our discretion.
13. GOVERNING LAW
These Terms are governed by the laws of New South Wales, Australia.
Courts of New South Wales have exclusive jurisdiction.
14. CHANGES TO TERMS
We may update these Terms at any time.
Updated Terms apply upon publication.
15. CONTACT
My Water Score
support@mywaterscore.com.au
www.mywaterscore.com.au